Refund policy

 

Thank you for shopping with us! We hope you are delighted with your purchase. If you are not completely satisfied, please review our return and refund policy below.

Return Conditions:

  • You may request a return within 30 days of receiving your item.
  • Items must be unused and in their original condition, with all tags and packaging intact.
  • Certain items (such as custom products, perishable goods, or personal care items) may not be eligible for return, so please check carefully before purchasing.

Return Process:

  1. Contact our customer service team at support@lightsynctech.com to initiate your return, providing your order number and reason for return.
  2. We will respond within 2 business days with return instructions and the return address.
  3. Please pack the item securely and send it back to the specified address. Return shipping costs are the responsibility of the customer.

Refund Processing:

  • Once we receive your returned item and confirm its condition, we will process your refund.
  • Refunds will be issued to your original payment method within 5-10 business days.
  • The refund amount will exclude the original shipping costs.

Exchange Policy:

  • If you would like to exchange an item, please mention the desired product in your return request. We will process your exchange based on availability.

Contact Information: If you have any questions or need assistance, please contact us:

  • Email: support@lightsynctech.com
  • Phone: +8613729817369

Thank you for your understanding and support!